SERVICES: The services provided by Liliana Bocanegra, Ph.D. (the “Coach”) include services selected by you, the “Client.” The purpose of my services is to develop and implement strategies to help you reach a wide variety of goals including specific personal projects, life balance, job performance and satisfaction, or general conditions in the client’s life, business, or profession. My healing services are spiritual in nature, handled with care and permission from spiritual guides.
PAYMENT PROCEDURE: Fees are paid prior to the clients session. Services must be paid for in advance, or they cannot be provided.
FEEDBACK: If, at any time, you feel that you are not getting what you want out of my services, please tell me, so we may adjust your sessions.
CALL PROCEDURE: The Client will be called by the Coach at the pre-arranged time by telephone, Skype or FB Messenger as scheduled. The Client will be contacted using the phone number on file, unless they specify a different method using the "Appointment Notes" field and must provide their Skype email or Messenger profile in order for the Coach to contact them. Clients who live outside of the USA have the choice of using Skype or FB Messenger only to avoid additional charges from telephone carriers.
SESSION TIME: Appointments are scheduled through my internet webpage (www.lilianabocanegra.com). The client is responsible for scheduling their sessions unless the service selected requires multiple sessions. The Coach will schedule additional sessions.
3, 4 & 8 SESSION SERVICES: The Client must schedule their first session and process full payment. The rest of the sessions will be set up during the first session unless the Client received an email from The Coach arranging the rest of the appointment before hand. It is preferred, by the Coach, that all consecutive session services be scheduled at the same time each consecutive day. If this is not possible, then sessions must happen in consecutive days but may be scheduled at different times. It is preferred, by the Coach, that all weekly session services be scheduled at the same time and day each week. If this is not possible, then sessions must happen each week but may be scheduled at different times. If the day cannot be met, services may be scheduled at different days and times as long as the weekly requirement is met.
CANCELLATIONS: The Coach has arranged her schedule to accommodate your appointment. You must give 24 hours prior notice if you need to cancel or change the time of an appointment, otherwise you will be charged for the session in full. For services with multiple sessions, the Client will forfeit that session only. Although emergencies are an inevitable part of life, you are still responsible for compensating the Coach for setting aside the time in her schedule.
TERMINATION BY CLIENT: If the client decides to terminate the services, no refund will be issued. The Client must provide the Coach with a one-week written notice, which may be sent by e-mail.
TERMINATION BY COACH: It is sometimes necessary for the Coach to terminate services. In such cases, the Coach will provide the client a refund for unused services as follows: 100% refund prior to the first session; 3, 4, & 8 session services will be total cost divided by number of sessions to determine cost per session. Refund will be determined by price per session times sessions not given. The Coach agrees to process the refund no later than 7 days from termination.
CONFIDENTIALITY: Anything we discuss will be confidential. I will only release information to others with your written permission, or if I am required to do so by a court order. There are some situations in which I am legally obligated to breach your confidentiality in order to protect others from harm.
Your success will depend on your willingness to act. The Coach will be honest and direct, asking questions and using techniques to help you move forward. You are, however, free to decide and act as you wish which free the Coach from all responsibility. You are expected to evaluate your own progress. Our sessions may involve feelings of distress and frustration which accompany the process of change.
Please understand that Coaching is a professional relationship. While it may feel at times like a close personal relationship, it is not one that can extend beyond professional boundaries, either during or after our work together.
NONDISCLOSURE: In order to honor and protect the coach’s intellectual property, the client agrees not to disclose or communicate information about the Coach’s practice, materials, or methods to any third parties.
DISPUTE RESOLUTION: Any disagreement in relation to this agreement or its breach, will be settled by arbitration, which will occur via telephone by an arbitrator that we mutually agree upon. The costs of the arbitration shall be borne by the losing party.